05/22/2020
Our thoughts are with the health and well-being of our customers, employees, families, and communities during these unprecedented times. Midwest is committed to maintaining the highest possible levels of customer service as we navigate through the developments of COVID-19.
At Midwest, we want to be as flexible and accommodating to our policyholders impacted by the COVID-19 pandemic as possible. We know many of you have experienced economic hardship related to this crisis, and many of you have seen changes to your business operations that may impact your workers’ compensation insurance coverage.
We have already heard from many of you but for our policyholders that have not arranged for needed changes, please contact your insurance agent, or contact us directly.
Some of the things we have been doing to help our impacted policyholders:
Late payment accommodations:
Policy change and audit accommodations:
Payment plans and payment arrangements to help policyholders catch up on past due balances:
As many states relax or remove stay at home orders, your business could be impacted. Your state Department of Insurance, the Center for Disease Control, and the Occupational Safety and Health Administration all provide guidance and helpful information:
https://www.cdc.gov/coronavirus/2019-ncov/faq.html
https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html
Midwest understands that each case provides a unique set of circumstances and investigates all claims for compensability, applying the rules governing practice in each jurisdiction.
Our determination will consider:
Certain employment may have a higher risk of contraction and in those circumstances, you will want to take necessary precautions to prevent the spread of the disease.
Please visit these websites for CDC recommendations:
https://www.cdc.gov/coronavirus/2019-ncov/faq.html
https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html
Report all claims immediately if you believe contraction arose out of and in the course and scope of employment. If you are unsure if a claim is compensable, our customer care team will complete the intake process around first notice of loss and an adjuster will contact you to discuss the facts and evidence unique to your employee's claim.
Midwest: www.midins.com
West River: www.westriverins.com
Brickyard: www.brickyardins.com
California: 866.642.2567
All other states: 800.293.0616
West River: 866.263.7400
Brickyard: 844.355.6036
Midwest is partnered with Rising Medical Solutions to offer Telehealth services.
Telehealth is the use of technology to attend video appointments with a telehealth provider via smart phone, tablet, or computer. A virtual video visit gives quick access to a treating provider should your injury occur after business hours, weekends, or as an alternative to an in-office appointment. The option of a virtual video visit is available for the initial treatment of a new claim, based on the type of injury, or for a follow up appointment. Telehealth providers are board certified and licensed. Please note: Not all injury types are appropriate for Telehealth and may not be eligible for referral. Telehealth is not for emergency situations. In the event of an emergency call 911.
To file a complaint please call the Illinois Department of Insurance toll free complaint hotline at 1.866.445.5364 or file a complaint online at http://mc.insurance.illinois.gov/messagecenter.nsf