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Customer Care Specialist
DEPARTMENT: CLAIMS
REPORTS TO: UNIT SUPERVISOR
STATUS: FULL-TIME NON-EXEMPT
HOURS: 10:00 a.m. - 7:00 p.m.
REQUIREMENTS:
High school diploma required, college preferred. Detail-oriented, organized self-starter with a desire to develop a career within the insurance industry. 2-4 years relevant experience in the customer service field. Bilingual English/Spanish a plus.
JOB SUMMARY:
This individual will independently process telephonic claims for a Claims Unit handling multi-state workers' compensation claims. Documentation of Claim file activities will be documented upon telephonic loss intake. General knowledge of controlling State jurisdictional law is utilized as pertains to state form filing. New loss set-up, assignment, understanding of policy coverage, and customer service are essential job functions. Support functions will include but not be limited to incoming phone calls, telephone surveys, mail opening/indexing, call log update, production of monthly/quarterly client loss reports, DCI (detail claim information), production of claim kits, overview of claim kits for all clients (premium of $250k or >), assist with MPN/HCN/MCO network provider lookup, and all other duties as assigned.
SKILL AND ABILITY PROFILE:
This individual will possess excellent written, communication and organizational skills, be a good listener, have the ability to multi-task, and stronghold the understanding of human nature and motivation principles. The incumbent will readily control/handle problem issues in times of stress and/or in a climate of conflict or adversity, being responsive to ever-changing business or customer needs. This individual will adhere to the code of ethical conduct and recognize the importance of practicing fair claims practice in accordance with the workers' compensation laws. The ability to type 45 WPM and computer literacy are essential, familiarity with Microsoft Office applications and imaging systems a plus.
If interested, please e-mail resume and cover letter with salary requirements to humanresources@midins.com.
Position is located at the home office in Springfield, Illinois.
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